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Frequently asked questions

How is my Kip Set mattress delivered?

All Kip Set mattresses come with free delivery within Australia. Kip Set will deliver your Kip Set mattress in a convenient box the next day to main metro areas and in three to five working days to most rural addresses. The excitement of receiving a new Kip Set mattress can sometimes be too much for one person to handle. Our delivery providers will drop your new Kip Set mattress at your front door and you’ll need two people to comfortably move it inside. Make sure you phone a friend to help out and be sure you’ve got their exit strategy planned (they’ll probably try to stay the night).

Can my Kip Set mattress be repacked or rolled up for storage when not in use?

We have a very big machine which rolls up Kip Set mattresses for delivery, and don’t recommend you try this at home. If you’re moving, we suggest covering your mattress in fitted sheets to protect the cover from damage.

If I return my Kip Set mattress will it impact the environment?

We want to run our business in an environmentally sustainable way and recycle any returned mattresses.

Are Kip Set mattresses hypoallergenic?

All foams within the Kip Set mattresses are treated with Ultra Fresh, and the Kip Set fabric cover has anti-microbial properties.

I have a Kip Set mattress at home already, how long will it last for?

We recommend replacing your mattress when you begin to feel it is no longer supportive. This is often when a mattress reaches 10 years.

My new Kip Set mattress has a slight odour to it. Is this anything to worry about?

Your Kip Set mattress has been wrapped in plastic for delivery and may arrive with a slight manufacturing odor which will disappear over time. The Kip Set mattress is non-toxic and this is nothing to worry about, but we suggest airing the mattress out prior to use to speed this up if it bothers you.

I often overheat when sleeping. Is the Kip Set mattress the right choice for me?

The Kip Set mattress has been designed to maintain an ideal sleeping temperature throughout the night. The Kit Set cover contains Tencel® for optimal breathability and moisture wicking, while Genius™ Foam at the top of the mattress cools and supports all at once. At the most optimal point of the mattress, ventilation within a memory foam layer provide a cooling airflow and distributes heat effectively.

I have a slat bed or an adjustable base, is the Kip Set mattress compatible with these?

The Kip Set mattress is perfectly suited for adjustable, regular and slat bases. You can also use a Kip Set mattress directly on your bedroom floor. If you do use your mattress directly on the floor, make sure you air out the bottom side of the mattress regularly by propping the mattress up against your bedroom wall.

I need a base for my new Kip Set mattress, do you sell these too?

Unfortunately we don’t sell bases with our Kip Set mattress. We recommend visiting your closest Forty Winks store if you need to purchase a base.

Do you make custom Kip Set mattresses? I have an unusual sized base already.

Unfortunately we cannot make custom Kip Set mattresses, but our mattresses already come in a Single (92cm x 188cm), King Single (107cm x 203cm), Double 137cm x 188cm), Queen (153cm x 203cm) and King size (183cm x 203cm).

What's so different about the Kip Set mattress compared to other online mattress products?

SleepMaker has a strong history in manufacturing high-quality mattresses for Australians. Choosing the right mattress can be difficult and we wanted to use our experience to create an online mattress that adapts to the needs of almost everyone. To do it, we had to develop a brand new foam. Genius® Foam was designed to adjust, cool and support all at once.

I’m sleeping on a couch right now, how long will delivery take?

All Kip Set mattresses come with free delivery within Australia. Kip Set will deliver your mattress in a convenient box the next day to main metro areas and in three to five working days to most rural addresses. The excitement of receiving a new Kip Set mattress can sometimes be too much for one person to handle. Our delivery providers will drop your new Kip Set mattress at your front door and you’ll need two people to comfortably move it inside. Make sure you phone a friend to help out and be sure you’ve got their exit strategy planned (they’ll probably try to stay the night).

I’m a little heavier than the average Australian. How much weight can it handle?

A Kip Set mattress can handle up to two people weighing 150 kg each.

I really want to try the Kip Set mattress before I purchase it, where can I do this?

Part of the reason we can bring you the Kip Set mattress at such a great price is because we can ship straight from our manufacturing site in Australia. Unfortunately this means you can't try a mattress in store, but that’s why we offer our 100 Night Trial. Sleep on it for a 100 nights and if you don't love your Kip Set mattress, we'll take it back and give you a full refund, no questions asked. Well, we will ask your pick up address and stuff.

Does the Kip Set mattress come with a warranty?

We're so confident in our product that we offer a 10 year warranty on all Kip Set mattresses.

How does the unboxing work?

Your mattress will be delivered to you in a box. Inside each box are instructions to unpack your new mattress which take approx. 15 minutes.

Don’t ask me how, but I’ve spilt red wine on my mattress. How can I get the stain out?

Don’t remove the cover. Instead, spot clean any marks with mild soap and water and let your mattress dry thoroughly before making your bed again.

Any unanswered questions?

Call Us  

1800875470

From Monday to Friday between 8:30am and 5:00pm AEST

Email Us  

hello@kipset.com.au

Drop us an email and we will reply within 48 hours

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